Revolutionary Ticketing · version 0.4.6
A helpdesk that lives on your own website.
Customers open tickets, follow them and reply on your site. Your team works them in wp-admin with statuses, priorities, tags, assignment, due dates and internal notes. No outside helpdesk, no per-agent fees, and the conversations stay in your database.
- A submit form, a My tickets list and a ticket thread, as shortcodes or blocks
- Email notifications in the right direction, with templates you can edit
- A REST API, signed webhooks and SLA targets for teams that want more
Released version 0.4.4
What the current release includes
Let customers open support tickets while your team manages the conversation in WordPress.
- Ticket attachments use protected storage and an unguessable path. The released interface does not yet display or download ticket attachments.
- The released Chat Bot integration carries the Security CAPTCHA challenge when it offers the inline ticket form.
- The ticket list has bulk status, priority and assignment actions and saved views for My open, Unassigned urgent and Breaching SLA tickets. Auto-close of resolved tickets is off until a number of days is set through the revticket_auto_close option or filter. There is no settings screen for it.
Why it exists
Support belongs where your customers already are.
Hosted helpdesks charge per agent, live on another domain and keep your customer conversations on their servers. Revolutionary Ticketing puts the helpdesk inside the WordPress site you already run.
See it in action
Everything your team needs, nothing it does not.
Ticketing sits under Revolutionary Plugins with three tabs: Dashboard, Tickets and Settings.
For customers
A support portal on your own pages
Three shortcodes or three blocks give customers everything they need.
For your team
Work tickets in wp-admin
Familiar WordPress screens, organized for support.
For developers
Extend it without forking it
A documented developer surface, covered by tests.
Screens
Every screen, up close
Screenshots are examples; the current interface may differ. Click any screenshot to open it full size.
Release highlights
Selected earlier releases
See the full changelog for the latest releases.
Accessible, theme-aware forms
Front-end forms follow the theme's light and dark colors, with 44 pixel touch targets, visible focus rings and accessible required markers.
Security review
Hardening from a full code audit. No exploitable issue was found.
The helpdesk grows up
Who-can-submit setting, SLA targets, business hours and holidays, a full REST API, signed webhooks, blocks, internal notes, tags, custom and conditional fields, spam protection and lifecycle events.
Yes, when Who can submit is set to Everyone. Guests are rate limited. Set it to Logged-in users to require an account.
No. Internal notes are shown only to staff and are never emailed.
No. Access is checked on the ticket view, on replies and in the REST API, so each customer sees only their own tickets.
No. Add as many Ticket Agents as you like. Ticketing is part of your Revolutionary license.
In code, with a short filter in your theme or a small plugin. There is no settings screen for them yet. The docs include copy-ready examples.
The settings and the two ticket roles are removed. Your tickets stay in the database.
Works well with
Better together
Every plugin shares one license, one look and one support desk.
Answer customers on your own terms.
Revolutionary Ticketing is included with every Revolutionary license, together with all sixteen plugins and the Multipurpose theme.